spinplus ph Privacy Policy

When you register and use spinplus ph, we collect personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. If you contact our support team, we may retain records of those communications to assist with follow-up queries. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to run your account and comply with applicable regulations. You may be asked to submit identity verification documents, such as a government-issued ID, as part of our Know Your Customer process. Providing accurate information is a condition of using the platform, and submitting false details may result in account suspension.

The personal data we collect is used primarily to create and manage your spinplus ph account, process your transactions, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Platform activity data helps us detect and prevent fraud, protect the integrity of our games, and ensure a fair environment for all players. We may use aggregated, anonymised data to analyse platform performance and improve the features we offer to Filipino players. If you have opted in to receive promotional communications, we may send you relevant offers — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data use is governed by applicable Philippine data protection law and our obligations as a licensed entertainment platform.

spinplus ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support tools — all of whom are bound by strict confidentiality obligations. In certain circumstances,we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally obligated to do so. We will only share the minimum amount of information necessary to fulfil any such legal requirement, and we will notify you where permitted by law. Any third-party service providers we engage are carefully vetted and are not permitted to use your data for any purpose beyond the specific service they provide to us. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary to deliver our services. If a business transfer or acquisition were ever to occur, your data may form part of the transferred assets, and you would be notified of any change in data controller in advance.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the spinplus ph platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. Our security practices are regularly reviewed and updated to address emerging threats and to maintain the highest practical level of protection for Filipino players. We require all staff and third-party partners who handle personal data to adhere to strict confidentiality and security standards. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Under Philippine law and applicable gaming regulations, we may be required to keep certain account and transaction records for a defined minimum period even after your account is closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will process your request promptly and confirm the steps taken regarding your personal data. Anonymised or aggregated data that cannot be linked back to you may be retained indefinitely for analytical and platform improvement purposes. You may contact our support team at any time to ask about the specific retention periods that apply to your account data. We are committed to not holding your personal information for longer than is genuinely necessary.

As a player in the Philippines, you have rights over your personal data under applicable data protection legislation, and spinplus ph is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and understandable format. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also request the deletion of your personal data where there is no longer a legitimate legal or operational basis for us to retain it. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team, who will guide you through the process and respond within the timeframes required by law.

spinplus ph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing transactions. Analytical cookies help us understand which features are most used and where players may encounter difficulties, allowing us to make data-driven improvements to the experience. We do not use third-party advertising cookies or share tracking data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use spinplus ph after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more detailed information about the specific cookies we use and their purposes, please contact our support team.